Our central governing body, the Catholic Independent Schools of the Vancouver Archdiocese, has developed a policy for dealing with complaints. This policy is outlined below, but full details are available in the office. From time to time issues may arise where the concerned parties are expected to work towards the resolution of the issue in a Christian manner, respecting each other's point of view. All parties involved must maintain confidentiality with respect to all information surrounding the particular issue.

The following summarizes the steps which must be followed:

1. The issue must be dealt with by the persons involved.

2. If the issue cannot be resolved, the matter must be brought to the attention of the principal of the school.

3. The principal will follow the outline guidelines to come to a judgement in the matter.

4. If the principal's resolution is not accepted, the matter may be appealed to the Education Committee.

5. This appeal must be submitted in writing no more than seven days after the principal's decision has been received.

6. The Education Committee will notify the parents and principal of its decision within seven days of meeting.

7. The Board of Directors may consider an appeal of the Education Committee's decision for reasons which the board considers valid and appropriate.

8. Complete details of the policy are available in the Catholic Independent Schools of the Vancouver Archdiocese Policy Handbook (available online through the CISVA website or at the school office.)